1. Definitions & Scope of Service

Laksa provides cloud-based software (Software-as-a-Service) including a Point of Sale (POS) application, automated invoicing, stock/inventory management, financial reports for small businesses, tax estimation, and a business insights dashboard for retail, F&B, small business, and freelance operators in Indonesia.

Laksa grants you a limited, non-exclusive, non-transferable license to use the Service according to the subscription plan you choose. This license does not include the right to resell, lease, reverse-engineer, or copy any part of the Laksa system.

2. Account Registration & Security

To use the full features of the platform, you must register an account with a valid, active email address. New registrations are completed once you enter the six-digit verification code we send to that email.

You are fully responsible for keeping your login credentials confidential and for all activity that occurs under your account, including the activity of staff or cashiers you grant access to. You agree to notify us promptly if you become aware of any unauthorized use of your account.

Two-factor authentication: Accounts with the owner and admin role are required to enable two-factor authentication (2FA). This is a non-negotiable technical requirement, since these roles have access to a store’s entire financial data.

Minimum age: This Service is intended for business operators and is not intended for anyone under 18 years old. By registering, you represent that you are at least 18 years old or legally married, and legally capable of entering into this agreement.

3. Fees & Payment Terms

Our service is available as a free plan with basic features and paid plans (Starter / Pro) billed monthly or annually. Every new account receives a 14-day free trial.

All payment transactions are processed securely through a third-party payment gateway (Xendit) licensed by Bank Indonesia. We accept payment via QRIS, e-wallets, bank transfer virtual accounts, and credit/debit cards. Pricing details and billing cycles are shown transparently before you make a payment.

The price that applies is the price shown at the time you subscribe. We will notify you of any price change for the following period at least 30 calendar days before it takes effect, and you may cancel your subscription before the new price applies.

5. Your Business Data & Customer Data

All POS transaction records, product data, stock, and financial reports belong to you. You may export your business data to Excel or CSV format at any time via the export menu inside the app.

You are the controller of your customer data: When you enter your own customers’ data into Laksa (e.g. buyer name, phone number, delivery address, or purchase history), you act as the Data Controller for that data and Laksa acts solely as a Data Processor processing it on your instructions. You are responsible for ensuring you have a lawful basis for processing — including your customers’ consent where required — before entering their data into this platform. This division of roles is detailed in Privacy Policy Section 8.

Prohibited use: You agree not to use Laksa for any activity that violates the laws of the Republic of Indonesia, including but not limited to money laundering, sale of illegal goods, fraud, or attempts to access accounts or store data belonging to other users. We reserve the right to suspend or terminate any account found to have done so, without a refund.

6. Service Availability & Offline Mode

Laksa aims to maintain 99.9% service availability per month, excluding scheduled maintenance that we announce in advance via the app or email.

Offline transactions: The mobile app can record transactions without an internet connection and sync them later. You understand that unsynced data is only stored on that device, so losing, damaging, or uninstalling the app from that device before sync succeeds may result in the loss of the transactions concerned. We recommend syncing whenever a connection is available.

7. Limitation of Liability

Laksa is committed to maintaining application reliability and the security of your data. However, to the extent permitted by applicable law, LAKSA BUSINESS VISION is not liable for indirect financial loss, loss of profit, loss of data, or business disruption arising from misuse of the app, a user’s failure to safeguard their credentials, a user’s internet connection failure, a user’s hardware failure (including printers and POS devices), acts of third parties, or force majeure.

To the extent permitted by law, LAKSA BUSINESS VISION’s total liability for any claim arising from use of the Service is limited to the subscription fees you actually paid us in the 6 (six) months preceding the event giving rise to the claim.

Laksa provides tax estimates and financial reports as a supporting tool, not as tax, accounting, or legal advice. You remain fully responsible for the accuracy of your tax reporting and your business’s compliance.

8. Account Suspension & Termination

You may stop using the Service and delete your account at any time via Settings > Profile. Before deleting your account, we strongly recommend exporting all of your business data first.

We may suspend or terminate your account if there is a violation of these Terms of Service, unpaid dues, or an official request from a competent authority. Except in cases of serious violation or legal order, we will give prior notice and a reasonable opportunity to export your data.

9. Changes to These Terms

We may update these Terms of Service from time to time. Material changes will be announced through the app or an official Laksa email at least 14 calendar days before taking effect. Continuing to use the Service after a change takes effect means you accept the updated terms. If you do not agree, you may cancel your subscription before the effective date.

10. Governing Law & Dispute Resolution

These Terms of Service are governed by and construed in accordance with the laws of the Republic of Indonesia. Any dispute arising from or related to these terms will first be resolved amicably through deliberation within 30 calendar days. If deliberation does not reach an agreement, the dispute will be resolved through the competent district court in the DKI Jakarta area.

11. Contact Information

If you have questions about these Terms of Service, please contact us via:

• Legal Entity: LAKSA BUSINESS VISION
• Office Address: Sukadami, RT 002 / RW 001, Kel. Sukadami, Kec. Cikarang Selatan, Kabupaten Bekasi, Jawa Barat 17530
• Support WhatsApp: +62 852-1187-0129
• Official Email: [email protected]